Score
Category	Score	Stars
Overall	4/10
Price	10/10
Features	4/10
Support	1/10
Uptime	1/10

I have been with Bluehost from the beginning - when the owner used to e-mail us various news clippings based on his growth of the business and upgrades. That time has come and gone - believe me. This last year, my service has gone from stellar to dismal, at best. Our server has been down almost everyday for a month now with three months prior to that of nothing but aggravation, lies, server changes without notice (upgrades and changes to php and scripts), and various other website killing moves. Tech support level one basically says this line when the server is down - “we are working on it, we don’t know when it will be done.” And that’s about all the help you will get. Even worse, I have found dozens of times when their server status report in c-panel reports everything is A-OK when in fact both site, blog, and e-mail has been down and stays down for hours upon hours. Yesterdays classic report was that “we are doing file maintenance” when in fact an entire server swap was happening with customers left in the dark for 12 hours or more - no e-mail, no blog, no website, no error messages for customers or my clients to see. When my site is down for 12 hours or more, on a daily basis for months on end and when tech support says “we don’t care” and customer service personell say “we can’t help you” and level 2 AND 3 support say “its not our responsibility” even though I have lost tens of thousands of dollars in contracts because customers have gone to our competitors after trying my site for several times without access (and told me so on the phone) - it’s all I can do to find something nice to say about this company in any way shape or form. Having worked my fair share of tech support jobs as level 1, 2, 3 support, I know the deal already before I call. Unforetuneately my business now is as unforgiving as Bluehost is to it’s customers - if there is nothing to see then I lose - it’s that fast and that plain and simple! It’s funny since I know that I am not the only one affected here but people at Bluehost keep repeating that they are not repsonsible for my loss of business (even though i am paying them for service)???? Hmmmm…what does this really mean? Obviously Matt is not holding anyone accountable since they feel that it’s ok to just throw away loyal customers and say whatever comes to mind on the phone. Overall the people at bluehost need to understand that they are dealing with real people and real consequences - I have customers that I have to deal with too that are SCREAMING at me when their sites are down (at bluehost). I guess I am not responsible either, right? Here’s the bottom line Bluehost - we (your loyal, soon to be ex customers) are looking to for reassurance, help, and most of all, RELIABILITY, ACCOUNTABILITY, and quality SERVICE! I for one (that represents many) will be pulling my personal websites, several school districts accounts, and several clients to a new host) because I can’t afford to keep absorbing the losses incurred by waiting for support to get the picture here. My advice to readers: AVOID Bluehost at all costs - your $99 is better to be doubled or tripled and then spent elsewhere. WANTED: Contact me directly and I will pay you 4 times Bluehost’s best deal for peace of mind!

Score
Category	Score	Stars
Overall	4/10
Price	5/10
Features	5/10
Support	5/10
Uptime	1/10

If Matt Heaton, the sanctimonious self satisfied liar who runs BlueHost and spends all his time blogging about how great it is spent more time maintaining uptime, this service might be worthwhile. All the features on earth do not compensate for the constant downtime and slowness of what was once a great hosting service. They got too big too fast - go elsewhere or be prepared for constant frustration with these liars.

Score
Category	Score	Stars
Overall	10/10
Price	10/10
Features	10/10
Support	10/10
Uptime	10/10

I've never had a problem with this webhost and refer lots of my customers to them. I highly recommend them since they continue to just get better and better. Thanks, Sean M. President Webadillo Design & Development

Score
Category	Score	Stars
Overall	3/10
Price	9/10
Features	1/10
Support	1/10
Uptime	1/10

Email is not very reliable. I had problems receiving and send emails from one of my forums. Sites were down for hours at a time on a frequent basis. Can't run common fantastico programs on their servers with any reliability. You may encounter the dreaded "cpu limit exceeded error" and you will be locked out of your account for five minutes. I rate Bluehosts as one of the worst hosting companies in the business.

Score
Category	Score	Stars
Overall	3.25/10
Price	2/10
Features	4/10
Support	4/10
Uptime	3/10

MAJOR complaints about Bluehost - All Users Must Read The following review was [B]DELETED[/B] from Bluehost forum. They [B]BAN users who post negative reviews about them[/B] on their forum and also give the "we're not bluehost employees" bullcrap. I just want my voices heard. [B]1. It doesn't matter how much you pretending to give[/B]: unlimited bandwidth (3000 Gbs), unlimited space (300 Gbs), unlimited domains, putting a very LOW CPU usage limit nullifies everything else. And this fact of low CPU limit is no where to be found. Someone here (perhaps a moderator, not sure) pointed to a post about this. Yes, I appreciate it, but it's NOT on the frontpage of bluehost, and therefore it's almost like a scam, similar to comcast saying unlimited usage, but they really have a cap for heavy user. If it's the way it is, then make it CLEARLY VISIBLE for everyone to see. (and for Comcast if capping affects only .01% of users, then stop advertising unlimited usage) [B]2. Unlimited space (300 Gbs) is BS [/B]when users are allowed to have basically text files. How the heck can one fill 300 Gbs with text files? No audio, videos, ie. huge files of any kind. I once put 5 Gbs of audio files for storage only (private use, no downloading permitted, no public access whatsoever) and was suspended without ANY warning and was told to remove them. [B]SUSPENDING A SITE WITHOUT WARNING IS UNACCEPTABLE [/B]WHEN DISALLOWED USAGE IS CLOSE TO NONE. I don't have a problem with disallowing copyrighted files (because it's a business model) but I want everyone to be aware of this fact. [B]3. LOW CPU LIMIT:[/B] Another new thing I just got from reading about CPU limit is. Moderators here and Bluehost employees do not have the right to tell users what users should or should not do with their domain as long as it's not against ToS, ie. running PHP scripts on the servers or letting server resizes images. Users purchased the right to use the server, regardless of how cheap, even if it's 1-cent account. You cannot tell them things like letting server resizing images is "retarded" and they shouldn't do that. And also there is no such things as "Other users shouldn't suffer because of the use of your scripts" WTF? They purchased the right to use the server. Other users suffered because BLUEHOST ran out of resources or crowded things up beyond BH's limit. What they complain is THE LOW CPU LIMIT which has everything to do with BLUEHOST and nothing to do with anyone else. I perfectly understand the argument of whoever said that, but those are two different things. [B]They purchased a 1-cent account, so what? They complain that the LOW CPU LIMIT is WAY TOO LOW for even a 1-cent account, which has nothing to do with anyone else.[/B] [B]4. How low is too low.[/B] I have a blog, 1000+ entries. Every time I publish statically up to 200 posts, [B]BH suspended my account saying CPU usage is overboard. That's 200 posts/1000+[/B]

Score
Category	Score	Stars
Overall	9.25/10
Price	10/10
Features	10/10
Support	9/10
Uptime	8/10

I just got a bluehost its great.

Score
Category	Score	Stars
Overall	6/10
Price	10/10
Features	8/10
Support	5/10
Uptime	1/10

they 'claim' 3000G outgoing per month but when I tried 1800GB they cut you off claiming 'too many connections' they did this twice to me I should file a lawsuit if this keeps up, otherwise if you dont run any traffic on them they are okay but the 2000 or 3000 gigs per month is a lie

Score
Category	Score	Stars
Overall	4.75/10
Price	7/10
Features	6/10
Support	1/10
Uptime	5/10

BlueHost's price and features are very good on the surface. But, you immediately pay extra for things like serious spam filtering. Support is terrible - don't expect anything in real time. Promised issue turnaround time has never been met and issues are closed prematurely. Phone call to the support and accounting (billing) number repeatedly rang busy. I couldn't even wait in a queue! Email throughput is very spotty - with some email taking 5+ hours to appear. Monitoring tools always report no problems. System alerts always report problems after the fact instead of when the problem is occuring (not helpful).

Score
Category	Score	Stars
Overall	8/10
Price	10/10
Features	7/10
Support	8/10
Uptime	7/10

I had a bit of a rocky start with BlueHost; but since then I've been satisfied with their service. Once caveat, however, this is an inexpensive hosting provider: don't expect to get the same level of functionality that you will get from a more expensive hosting service.

So, here's what made my first interactions with BlueHost a bit "rocky": I ordered my BlueHost account while living in Costa Rica for six months. A couple of days after I signed up, I realized that I hadn't received any communication from them saying that my account was ready to go. I sent them an email and they said "Oops, sorry. You ordered from overseas, so now you have to fax us a copy of the credit card and a driver's license." That was somewhat difficult to do, since I was living in the rain forest. However, once I worked around that, everything's been pretty smooth.

I'd recommend BlueHost, as long as your needs are basic. (By basic, I meant that you're only planning to put a single domain on your account, and occasional downtime won't force you to skip your next rent payment.) The core functionality is reliable and the price is right. If you want a full-service hosting plan that will allow you to ssh into your account, have root access to the file system, host multiple domains on multiple ip addresses with full stats reporting, I'd keep looking.

Score
Category	Score	Stars
Overall	6.25/10
Price	8/10
Features	8/10
Support	1/10
Uptime	8/10

I am a consultant and was hired by my client to handle problems the client was experiencing with the domain. The client was having problems with a high volume of spam mail arriving and had attempted to contact Bluehost regarding this matter, Bluehost was not the source of the spam, but Bluehost was no longer blocking spam to the client's mail box. After repeated and failed attempts to get a response from Bluehost, my client contacted me about it. I suggested moving the website and mail to another hosting service, GKG.net who has an excellent reputation for fast and personal customer support and provides spam filtering as a feature for their service. I called and emailed Bluehost's technical support over the course of about 2 weeks. The domain was coming up for renewal in August and we wanted to make sure we succeeded in tranferring the domain before the expiration date, as my client did not want to renew service with Bluehost. During that time I spoke or corresponded with various people and received very poor and often conflicting assistance regarding our subsequent transfer of the domain, website and mail to GKG.net.Some of the information, provided by Bluehost, as to their requirements to begin the transfer, was very misleading and lead to the domain being blocked from transferring. So that this is clear, the registrant email address on record was no longer valid. I asked Bluehost technical support if we should change that before attempting the transfer, knowing that if an email address on record is wrong, then the subsequent transfer notification email that is sent to the registrant or administrator would not be received and the required response from the registrant or administrator to authorize the transfer would never take place, causing the transfer to fail. The technician stated that we should definitely update the records for both the registrant and the administrator before attempting the transfer. The technician guided me step by step on Bluehost's Website control panel for these steps. In fact the technician also provided step by step advise for cancelling the webhosting on Bluehost and the steps required to release the domain for transfer. When I contacted the registrar, wildwestdomains.com (WWD) concerning the denied transfers, they informed me that bluehost blocked the transfer, stating that the domain had already been transferred in the last 60 days and would not be able to be transferred again for another 60 days. This would in fact have forced my client to have to renew with Bluehost for another year. I advised them that Bluehost was wrong, that no transfer had been made since the domain was original created with Bluehost and that we were wanting to transfer the domain away from Bluehost, because of their incompetent handling of this matter. WWD then advised us that Bluehost had wrongly advised us to change registrant information, and that by doing so ahd in fact locked the domain for 60 days. We would have to take the matter up with Bluehost. Now just so this is clear, Bluehost during the first week of this process, had already authorized the transfer and issued my client the code(s) necessary for WWD to release the domain to GKG.net. When I called Bluehost again regarding WWD's refusal to transfer, I was advised that we had made changes to the registrant information and that was the reason for the denial. I was told to speak with "Joseph" who could "possibly" arrange to fix the problem. I left 2 messages with "Joseph" to call me back. He never did. I then called WWD, and was advised to send an email to generalmanager@wildwestdomains.com regarding our grievance with Bluehost. This email address turned out be invalid. I called WWD again and this time was advised to send the email to president@wildwestdomains.com. This time I got a response that proved to be the nail in the coffin for Bluehost. WWD after reading our lengthy explanation of the problems experienced with Bluehost, agreed to release the domain to GKG. Did the problems stop there? NO! When we had GKG.net re-submit the transfer request, Bluehost again sent email to the client, expressing their concern as to whether the domain transfer should be done and asked the client to access the Bluhost side and go through a rediculous set of steps to process the transfer. My client sent me the email Bluehost sent and asked me to manage it. Believe me when I say, this company definitely does NOT have a well informed technical support staff. We did finally manage to get the transfer completed. The site is now transferred and is running on GKG's servers, email is working. I figured we could move on, knowing that Bluehost and WWD were out of the picture. 2 Days later I received an email from Joseph. Remember him? The person who was supposed to handle it? He informs us that we cannot transfer the domain until September 11th, because the domain is locked for the 60 days because of the change to the registrant information. Is this person an idiot? Does he not even bother to check on the domain's CURRENT status? Hello!, GKG has it already. So I fired off a simple response, something to the effect of, Try doing your job and research the problem BEFORE you send out inaccurate emails. I would like to say this is done, but no.. there's more. My client received another email yesterday. This one tops them all. "From: BlueHost.Com [mailto:support@bluehost.com] Sent: Friday, August 18, 2006 9:39 PM To: (my clients email address) Subject: (my client's domain name) Registrar Changes Detected This is a courtesy note to inform you that (my client's domain name) is no longer registered through BlueHost.Com. It has been transfered to another Registrar. If you wish to have it registered with us again, you'll have to transfer it back. And, just to let you know, your domain (my client's domain name) is totally nonoperational at the moment. I'm sorry that your new hosting provider isn't working out so well. You may login to your Domain Manager here if you wish: https://www.bluehost.com/dm/ You do not need to respond to this message, but if you feel there has been a mistake, or if you have questions or concerns, please let us know. Thank you, Bluehost Support http://www.BlueHost.Com email: support@bluehost.com Toll-Free: (888) 401-HOST Need I say more? By the way, the clients website has been and still is working just fine since the transfer.

Score
Category	Score	Stars
Overall	5.25/10
Price	8/10
Features	4/10
Support	2/10
Uptime	7/10

My experience with signing up with Bluehost has been nothing short of a nightmare. They have a great plan on offer on the surface, but look under the hood and you will soon find some serious short comings with what they are really offering. Unfortunately for the unsuspecting you don?t find this out until you sign up and they have you by the short and curlies. For example they offer six (6) domains under one account. Well far from it, what you really get is one (1) domain and five (5) limited domains. Fixed IP?s can only be provided on the main domain and the functionality through the control panel is very limited. Their support is typically reasonable for basic things, but wait until you strike a real problem that actual requires someone to think for more than 10 seconds on it. My experience has been they will fob you off until the cows come home and then some. Buyer beware!

Score
Category	Score	Stars
Overall	9.75/10
Price	10/10
Features	10/10
Support	10/10
Uptime	9/10

I have 8 domains with Bluehost and bless the day I found them. Although they don't have 24/7 support there is an emergency number for weekends. I have never had to use it. You get an enormous amount of storage and the options are great with a CGI Senter, Fantastico and now a Merchant account for e-commerce.

Score
Category	Score	Stars
Overall	9.25/10
Price	8/10
Features	9/10
Support	10/10
Uptime	10/10

Blue Host is a very good company. I have my sites all listed on it. When I first signed up they called me to make sure I was up and running and everything was going smoothly. Servers are up 99% of the time. The longest they have been down is about five minutes. I have no complaints.